Checklists ................................................... xiii
Preface ........................................................ xv
Part One: Principles
1 Characteristics of Writing at Work ........................... 3
2 Writing for Your Readers .................................... 12
3 Writing Ethically ........................................... 32
4 Achieving a Readable Style .................................. 45
5 Designing Documents ......................................... 71
6 Designing Illustrations ..................................... 96
Part Two: Applications
7 E-mails, Texts, Memos, and Letters ......................... 129
8 Technical Reports .......................................... 153
9 Proposals and Progress Reports ............................. 197
10 Instructions, Procedures, and Policies ..................... 239
11 Oral Reports ............................................... 268
12 Resumes and Job Applications ............................... 303
Appendix A Brief Guide to Grammar, Punctuation, and Usage ..... 327
Appendix В Using Sources of Information ....................... 340
Appendix С Report for Study ................................... 348
Index ......................................................... 369
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